"I called them with an emergency request. My sump pump wouldn't cycle properly during the heavy rain storms of this past week. Although I seemingly fixed the problem myself with a new check valve. They inspected the operation and readjusted the piping and pump itself. It now works better than it ever has in the past 25 years. It was the best service call I ever had. This was the second time I needed them in a bad situation and they responded wonderfully both times."